Call center workers are the unsung heroes of the pandemic
The year is almost over. As we wait for the last days of 2020 to come to an end, we earnestly hope that 2021 will be a lot better.
And as we look back to the year that was,( ok, almost, we are still here ), we would like to commend our BPO workers for saving our economy this year, the year that most of us consider to be the worst year ever.
Businesses shut down, thousands of people lost their jobs and livelihood, countless died and hundreds of thousands of people are infected of the deadly covid-19.
While all of these are happening, there are thousands and thousands of resilient Filipinos who fear nothing. Not even covid can stop them from going to work. They are our BPO workers or more popularly known as the Call center people.
Often thought of as super human, these people go to work during Pandemic, storms and not even a massive flood can stop them or even scare them.
Yes, apart from our Overseas Filipino Workers, our BPO workers are also the backbone of our economy especially during this time of pandemic and recession.
Sometimes misunderstood by those who know nothing about how it is to work in a call center, these people are extraordinary. They deliver world class service to international companies. Some people look down on them thinking that what they do is very easy and they are just robots reading a script, oh how wrong could they be.!
It takes a lot of courage to show compassion when the person on the other end of the line is mocking you, and it's not easy to display a happy disposition when you are having problems but they have mastered the art of being an amazing representative over the phone. They have learned to successfully live in two different time zones without leaving the country.
It's amazing how they can troubleshoot technical issues without even knowing how their customer's Set up boxes, modems, routers and gadgets look like. They just rely on what they learned from training and common sense.
The call center industry is getting billions of revenue for the Philippines. One good thing about this industry is that it has no discrimination at all. No matter how old you are, whatever your religious belief, sexual orientation and whatever disability you have, as long as you can do your job properly, you will fit in perfectly.
But youhave to be mentally tough because if you have a pusong mamon and a balat sibuyas personality, you will never survive for long.
There are those who judge the call center people because they are known to be manginginom and nagbubuga ng usok. You have to understand, they deal with stress everyday and those are their outlet so they won't go crazy.
So if you know or see someone who works in a call center, always remember that they are our heroes and a smile won't hurt and will make a difference on their day.
